Refund Terms

Last updated: March 1, 2026

This document outlines the cancellation, rescheduling, and refund terms for all training services provided by OpenClaw Lab LLC ("we," "us," "our"). By booking a training engagement with OpenClaw Lab, you ("the Client") agree to the terms described below.

1. 1-Day Corporate Workshop

1.1 Cancellation by the Client

• 14+ calendar days before the scheduled date: Full refund, no questions asked. Alternatively, you may reschedule to any available date within 90 days at no additional cost.
• 7–13 calendar days before the scheduled date: 75% refund, or free rescheduling to any date within 60 days.
• 3–6 calendar days before the scheduled date: 50% refund. Rescheduling is available subject to a $500 administrative fee.
• Fewer than 3 calendar days before the scheduled date (including no-shows): Non-refundable. The full workshop fee is retained to cover trainer allocation, material preparation, and opportunity cost.

1.2 Cancellation by OpenClaw Lab

In the rare event that we must cancel a scheduled workshop due to unforeseen circumstances (trainer illness, natural disaster, etc.), you will receive a full refund or the option to reschedule at no cost. We will notify you as early as possible and are not liable for ancillary costs such as travel or accommodation booked by the Client.

2. Custom Prompt Library Development

2.1 Before Work Begins

If you cancel before the pre-workshop audit has commenced (typically within 5 business days of the signed agreement), you are entitled to a full refund minus a $500 administrative fee.

2.2 After Work Has Begun

Once our team has begun the pre-workshop audit or prompt development work, cancellations are handled on a pro-rata basis. You will be invoiced for all work completed up to the date of cancellation, including:

• Hours spent on process auditing and stakeholder interviews.
• Prompts already developed and delivered.
• Training materials prepared.

The remaining balance will be refunded within 15 business days. Any custom prompt libraries developed up to the cancellation date become the property of the Client.

2.3 Dissatisfaction Guarantee

If the delivered prompt library does not meet the agreed-upon specifications outlined in the project scope document, we will revise the deliverables at no additional cost (up to 2 revision rounds). If the Client remains dissatisfied after revisions, a partial refund of up to 40% of the project fee may be issued at our discretion, based on the scope of unresolved issues.

3. Full Enterprise AI Retainer

3.1 Monthly Billing

Enterprise Retainer engagements are billed monthly in advance. Each monthly payment is non-refundable once the billing period has begun, as resources (dedicated prompt engineer, access to support channels) are allocated for the full month.

3.2 Contract Termination

Either party may terminate the retainer agreement with 30 days' written notice. Upon termination:

• The current monthly billing period will be completed (no pro-rata refund for the remaining days).
• All prompt libraries, templates, and documentation developed during the retainer become the permanent property of the Client.
• Post-termination support is available on an hourly consulting basis at our standard rate.

3.3 Early Termination Fee

Retainer agreements signed for a minimum commitment period (e.g., 6 or 12 months) that are terminated early are subject to an early termination fee equal to 25% of the remaining commitment value. This fee compensates for resource planning and allocation.

4. Add-On Services

Add-on services (additional cohorts, executive strategy sessions, governance framework development, extended support) follow the same cancellation terms as the primary engagement they are attached to. If purchased independently, the 1-Day Workshop cancellation schedule applies.

5. Rescheduling

We understand that business needs change. Rescheduling is always preferred over cancellation, and we make every effort to accommodate new dates. Rescheduling requests made more than 7 days before the originally scheduled date are always free of charge. Requests made within 7 days are subject to a $500 rescheduling fee to cover administrative and logistical adjustments.

6. Refund Processing

Approved refunds are processed within 15 business days of the cancellation request. Refunds are issued to the original payment method. If the original payment method is no longer available, we will work with you to arrange an alternative.

7. Force Majeure

Neither party shall be held liable for failure to perform due to events beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, or widespread technology failures. In such cases, engagements will be rescheduled at no additional cost.

8. Disputes

If you have a concern about a refund decision, please contact us at corporate@openclaw-lab.info. We are committed to resolving all billing disputes fairly and promptly. If we are unable to reach a resolution, disputes will be governed by the laws of the State of Texas and resolved in the courts of Travis County, TX.

9. Contact Us

For cancellation requests or questions about these terms:

OpenClaw Lab LLC
901 S MoPac Expy, Suite 310
Austin, TX 78746
Email: corporate@openclaw-lab.info
Phone: +1 (512) 837-4620